Easy payment and difficult refund lead to home dec

2022-07-22
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It is understood that with the continuous popularity of the home decoration market and the increasingly fierce competition in the home decoration industry, many decoration companies bind customers in the form of deposit first. Due to the imperfection of relevant national laws and regulations and the lack of industry norms, many consumers encounter various problems after paying the deposit. According to statistics, there are three major problems in the disputes caused by the consumption process of home decoration. 1、 Free design is too tricky. It is easy to pay too much money and difficult to refund. Due to the increasingly fierce competition in Qingyuan home decoration industry, many decoration companies have strengthened publicity and attracted the attention of home decoration owners with the gimmick of free measurement and free design, and tried their best to make consumers pay the deposit, but many consumers have encountered the problem of easy payment and difficult refund. First, after the measurement and design are completed, the decoration company requires the deposit to be paid before the drawings can be issued on the grounds of industry regulations. Consumers often pay the deposit hastily without any agreement, and the payment voucher has no agreement on free design or refundable if they are not satisfied with the design, or request a refund because they think the budget quotation is too high, Often rejected. Second, the decoration company misleads consumers or designs three-dimensional renderings for consumers without informing them of the additional cost. When consumers are not satisfied with the design or think the budget quotation is too high and ask for a refund, the merchants say that the plane design drawings are free, and the three-dimensional renderings need to be charged. The design fee of consumers is deducted in disguised form when the deposit is refunded. 2、 First, many decoration companies will make preferential promises when engaging in sales promotion. When consumers put forward further preferential requirements, staff often deceive consumers on the grounds that they cannot give other determined owners knowledge, and only make oral commitments to further preferential matters without indicating them on the deposit voucher. When consumers sign a formal contract with decoration companies, they require merchants to fulfill preferential commitments, But it is difficult to prove. Second, when receiving the deposit, some decoration companies only make a rough budget without issuing a formal budget. Although they list the unit price details of the decoration project, they deliberately calculate an attractive total budget for consumers according to less quantities, and on the excuse that the final budget still needs a lot of work to be calculated, they ask consumers to pay the deposit first. When consumers raise questions, they verbally promise that consumers can refund, However, when consumers cannot accept the final budget and ask for a refund, the decoration company will not refund the unit price quoted by consumers because of the high final budget due to the large quantities of work. 3、 There are traps in the decoration contract, and the additional costs are not discussed. Home decoration often pays a deposit, and the contract is officially signed after estimating the quantities and drawing up the budget. When signing a formal contract, consumers often find that the contract has many unclear places, and even there are consumption traps. First, the price is not clear. The budget content of some decoration contracts is too simple. It simply lists the approximate project items and prices, and does not list the unit price, total quantities and total price of each decoration project, which is prone to settlement disputes. Second, it is intended to reduce the total amount of works. Although some decoration contracts list the unit price, total quantities and total price of each decoration project, and calculate the seemingly favorable total price, decoration companies often set consumption traps based on the terms that the final settlement is based on the actual quantities, and deliberately reduce the scale of quantities (such as wall area, line length, pipeline length, etc.) when making budget quotations, The actual quantities differ greatly from the budgeted quantities. Third, the auxiliary materials are not clear. Although some decoration companies list the costs of civil engineering, water and electricity, ceiling, carpentry and other decoration projects, they do not indicate the type and price of relevant project materials (such as cement, wires, pipelines, plates, etc.). When consumers find that the decoration companies use only general materials and require replacement, the decoration companies will not replace them on the grounds that they can only provide specified products at a preferential quotation, Or ask consumers to increase fees

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